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Finesse, subtlety, proficiency, savoir-faire; these words could be applied to anything done with excellence. In spite of what most people assume, being an excellent server demands the skills of an actor, athlete, counselor, clairvoyant, juggler, negotiator, magician and a salesman. But in my opinion, it comes down to an attitude of excellence.
Recently, during pre-shift, I commented that I treat customers as if they were a guest in my home. The MOD had a confused, perplexed expression at that statement, and then simply moved
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onto some banal reiteration. Most of us spend more hours at work than home. My co-workers are more than friends: we go to the mat together, depend on one another, and back each other up. They are my second family, and our guests are the lifeblood of our success and guests in our home.
An excellent attitude is very difficult to maintain when working with the general public. As I was researching this article, I was forced to re-examine my steps of service. A gentleman in my station recently asked for more lemons and whined that I wasn’t talking to him |
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